Introduction
In the previous parts of this series, Driving Success Through Cross-Functional Management in Engineering at Taboola, we explored how the Tracks methodology fosters collaboration, delivers business impact, and empowers both managers and developers. Now, let’s focus on one of the most critical roles within the Tracks framework: the Track Leader. Track Leaders are not merely project managers, they are a strategic driver responsible for ensuring that the Track achieves its business goals while fostering innovation and team collaboration.
1. Core Responsibilities of a Track Leader
The Track Leader is responsible for leading their Track to success, based on a strategic mission statement they receive upon nomination to the role. These responsibilities go beyond project management and include strategic leadership, cross-functional coordination, risk management, and resource optimization.
Strategic Vision and Roadmapping
The Track Leader’s strategic direction starts with the mission statement they receive as part of their nomination to the role. This includes high-level objectives that guide the initiative. It is then the Track Leader’s responsibility to translate this into a detailed roadmap with milestones and clear KPIs that align with the company’s broader goals.
Cross-Functional Coordination
Track Leaders must facilitate collaboration across departments and groups, ensuring that all members of the cross-functional team are aligned. This involves synchronizing the efforts of diverse teams like R&D, Product, Marketing, and other stakeholders to ensure that everyone is working toward the same goals and that communication flows smoothly across all levels.
Risk Management and Adaptability
The Track Leader must anticipate and manage risks while maintaining the flexibility to adapt when necessary. This includes making strategic adjustments to the roadmap to account for new developments or obstacles.
In cases where progress becomes uncertain, Track Leaders should refer to the principle of early failure – “fail fast” (detailed below) to stop or pivot efforts early and consider alternative strategies to achieve impact. This proactive approach is crucial to minimizing resource loss and ensuring that efforts are focused on achievable goals.
2. Early Failure: A Key Responsibility for Maximising Impact
One of the most critical responsibilities of a Track Leader is recognizing when a project or effort is no longer on track to deliver its intended impact. Early failure should be viewed as a positive step, allowing teams to course-correct or stop certain efforts to focus on more promising alternatives.
- Identifying Early Failures: Track Leaders need to assess when a project has low certainty of achieving its impact. If it becomes clear that resources are being invested into a failing path, the Track Leader should act quickly to stop these efforts, reducing resource waste.
- Stopping Efforts Early: By recognizing early signs of failure, Track Leaders can reassign resources to more promising alternatives. Stopping efforts early is a key action in ensuring the overall success of the Track, as it prevents further resource drain and helps refocus on strategies that can better meet the impact goals.
- Positive Perception: Early failure should be seen as a strength rather than a weakness, allowing for quicker pivots to the right path, maximising the chances of delivering results within the required timeframe.
3. Building a Strong Track Managers Forum
One of the first actions a Track Leader should take is to establish a Track internal Managers Forum. This forum is crucial for creating a leadership structure around the Track’s mission and ensuring effective collaboration.
- Key Members: The forum usually includes the Product Manager (PM), team leaders, and occasionally some key tech leaders assigned to the Track.
- Shared Ownership and Leadership: This forum builds a sense of shared leadership and end-to-end ownership of the Track’s goals. It encourages partnership and collaboration among team leaders and key stakeholders, fostering a collective sense of urgency to meet milestones and achieve impact.
- Strong PM and Track Leader Partnership: A crucial part of the forum is the strong partnership between the Product Manager (PM) and the Track Leader. If the Track Leader is a PM rather than an R&D Manager, best practices recommend involving an R&D Manager in the internal leadership forum to closely partner with the Track Leader.
4. Maintaining Open Communication with Organic Managers
Track Leaders must maintain open communication with the organic managers (typically group managers) who oversee the teams working within the Track. Since a group manager may have teams working in a Track led by another group manager, cooperation is key:
- Support for Team Leaders: By maintaining open communication, Track Leaders can ensure that organic managers are well-equipped to support their team leaders in successfully fulfilling their roles within the Track.
- Collaborative Success: Open communication creates a bridge of support between the Track and the organic structure, aligning efforts to maximise team productivity and ensure that challenges are addressed early.
5. Ensuring Track Visibility and Strategic Decision-Making
The Track Leader must ensure ongoing visibility of the Track’s progress. This is achieved through regular updates and strategic decision-making:
- Weekly Updates: Track Leaders should provide weekly updates to maintain visibility of the Track’s progress against the roadmap. This helps teams stay focused and ensures that any roadblocks are quickly identified.
- Key Decisions and Senior Management Review: Track Leaders are responsible for identifying key strategic decisions that require input from the Track Managers Forum. When building or revising a roadmap, it should be reviewed by senior management to ensure alignment with the company’s strategic direction.
6. Driving Commitment and Urgency
Track Leaders are responsible for building and maintaining a strong commitment to the Track’s mission, goals, and deadlines:
- Sense of Urgency: The Track Leader must foster a sense of urgency within the Track to ensure that milestones are met and KPIs are achieved on time. This involves continuously motivating the team, aligning efforts, and addressing challenges as they arise.
- Tracking Progress Against KPIs: It’s the Track Leader’s role to constantly track progress against the defined KPIs, ensuring the team is on track and adjusting as needed to hit key business objectives.
7. Encouraging Parallel Workstreams and Alternatives
In order to optimize outcomes, Track Leaders should consider working on multiple alternative solutions simultaneously. This method can shorten the time needed to achieve impact:
- Working on Alternatives: Track Leaders can invest in several alternatives at once, assessing their potential to meet the required milestones and improve KPIs. This may require allocating more resources initially but can shorten the time to impact.
- Early Failure in Parallel Workstreams: As with the overall project, early failure is key here. If an alternative is found to be unpromising, the Track Leader must stop that path quickly and reallocate resources to the most promising option.
Conclusion
The role of the Track Leader is multifaceted and requires a unique blend of strategic vision, adaptability, team leadership, and communication. By managing cross-functional coordination, encouraging early failure, and driving innovation, Track Leaders are instrumental in ensuring that their Tracks not only achieve their goals but also contribute to the company’s broader success.
